Legal notice

This page brings together the details you need to identify the Fernraine online store, reach us about a website or order issue, and find the policy that answers your question.

1. Store operator

Fernraine operates this online store. This notice concerns the Fernraine online storefront and purchases made through that storefront.

2. Official website

Visit www.fernraine.com. Use the official domain to find the current storefront and policy pages.

3. Legal inquiries

Write to hello@fernraine.com. Include the relevant page or policy title so we can route the inquiry.

4. Business hours

Monday–Saturday, 9:00 AM–6:00 PM Pacific Time. Closed Sundays and public holidays. The stated hours use Pacific Time and apply to customer support.

5. Store terms

See the Terms of Service. The terms cover use of the website and the conditions associated with purchases.

6. Privacy

See the Privacy Policy. The privacy policy explains the types of information addressed and the available privacy choices.

7. Privacy requests

Identify the data or privacy right involved when you contact us. Describe the request clearly and avoid sending passwords or full payment card numbers.

8. Product information

Review the description, options and quantity on each product page. For a question about a product listing, send the URL and identify the option you selected.

9. Order records

Keep the order confirmation for your records. Keep the confirmation email with the order number and purchased item details.

10. Order inquiries

Include the order number so we can identify your purchase. Send a short explanation of the issue together with the order reference.

11. Delivery

See the Shipping Policy for costs and timing. Use the delivery policy alongside the shipping options displayed for your checkout address.

12. Returns

See the Return and Refund Policy for eligibility and steps. Read the return instructions before mailing a parcel and keep the tracking receipt.

13. Website content inquiries

Include the page URL and identify the content you are asking about. Identify the relevant text or image and the page on which it appears.

14. Policy inquiries

Include the policy title and relevant section. Specify whether your question concerns delivery, returns, privacy or the store terms.

15. Contact form

You can also reach us through Contact Us. Enter an email address that can receive a reply and include the details relevant to the inquiry.